As we head into a joyful holiday season, please note the following closures:
Thanksgiving
November 23rd: Closed
November 24th: Offices closed and staff working remotely.
Appointments and deliveries will proceed as normal on November 24th.
Christmas
December 7th: Closing at 3 pm
December 15th: Closing at 12 pm
December 25th: Closed
Appointments and deliveries will proceed as normal on December 7th and 15th until early closures.
New Years
January 1st: Closed
During closures, our 24/7 emergency line is always available at 540.373.9096.
It is with great excitement that we look forward to hosting The Anderson Companies Annual Charity Golf Tournament! We are pleased to announce that we will be donating this year’s funds to The Giving Tree, a nonprofit program started by Fredericksburg City School’s very own, Tammy Clark. Thanks to this special program, local students can obtain donated clothing, toiletries and other necessities free of charge.
We are thankful to be able to support such a special cause and look forward to seeing what great things The Giving Tree continues to do.
Community means everything to The Anderson Companies and our employees, which is why we believe in giving back by supporting local nonprofits and organizations dedicated to improving the lives of people in our area. We host this annual golf tournament to raise funds each year for a different charity and feel that the Giving Tree program provides an irreplaceable service to our community. All funds collected will go directly to helping students receive the support they need.
If you’re thinking about making the switch to Anderson Propane, there are a few things you can expect:
- Experience
- Communication
- Integrity
- Convenience
Experience
For 25 years, we have placed hard work and diligence at the forefront of everything we do. This has given us the experience to provide you with the high-quality care, products, and customer service you expect. From our in-office staff to the delivery drivers and technicians that work with you at your home, our team is here to help you in any way we can.
“Excellent experience, from setting up the service request, receiving the quote, and completing the service.”
– Jeannie W.
Communication
We are committed to being a customer-first company that sets the highest standards in the industry. To us, this means expert communication is critical from start to finish. Whether you call the office during normal business hours or the 24/7 emergency line, you can always expect a friendly voice when you need us most.
“Everything from start to finish was awesome. Communication was great and the entire crew demonstrated professionalism. We truly appreciate the service that Anderson Propane has provided.”
– Ben F.
Integrity
Our work matters to us – all jobs alike. Customers can count on us for professional installation and quality maintenance time and time again. We stand by everything we do and will not hesitate to correct ourselves and the issue if we’ve made a mistake.
“We had a mix-up on the service to be performed. I had requested that my propane-fired fireplace and Rinnai on-demand propane-fired water heater be serviced on the same day, but the technician was only told to do the fireplace and did not have to proper tools to do the water heater. However, Anderson Propane reacted quickly and sent another technician to do the water heater on the same day. So, everything was resolved to my satisfaction and all the scheduled work was completed on time with a minimum of inconvenience. I appreciate getting the VIP treatment after I called in to notify the service department of the problem. I am happy with the results. Thank you, Anderson Propane for getting the service call completed on time!”
– Bruce H.
Convenience
It is always our goal to make working with us as seamless as possible. We offer many conveniences such as a customer portal to manage your account, tank monitoring so you can view your tank level right on your phone, automatic delivery so you never run out of propane, payment plans to suit your budget, and text alerts to notify you when our technicians are on the way!
“I enjoyed your employee’s professionalism and responsiveness. The text messaging system was great especially letting us know that an employee was on their way and their name. I appreciated it and wish larger companies could reach your level of professionalism. Thank you.”
– Juan U.
We are thrilled to announce the launch of our brand new Anderson Hearth & Home website! Featuring a range of over 60 unique products, the website offers a user-friendly way to browse our selection, read customer reviews, stay up to date with our blog, and get to know us more.
Anderson Hearth & Home has over 20 years of experience selling and installing fireplace inserts, log sets, tankless water heaters, generators, and more. As a locally-owned and operated company, we proudly serve families, businesses, and builders in the Fredericksburg and Richmond areas. Our customers know they can count on us for professional installation and friendly customer service from start to finish.
Check out our new website at the link below!
The Anderson Companies 2020 Annual Donation: Zoe Freedom Center
2020 has been a turbulent year for many people in many different ways. As our world learns to navigate through these unprecedented times, The Anderson Companies knew it was important, now more than ever, to give back to our community.
For over 5 years, we have hosted an annual golf tournament with all proceeds donated to various charities. This year with safety in mind, we made the difficult yet important decision to cancel our event. Although we couldn’t raise money through a fun day of golf, our team didn’t let disappointment cloud the most important part of it all: supporting our community.
When it came time to choose an organization to support, the answer seemed clear. According to the Overdose Detection Mapping Application Program, suspected overdoses nationally jumped 18% in March, 29% in April, and 42% in May. These statistics and the Anderson family’s personal experience with addiction and overdose lead them right to Zoe Freedom Center.
Zoe Freedom Center is a non-profit organization in Fredericksburg, VA that strives to educate and help those suffering with addiction find freedom. Husband and wife duo, Mark and Dana Brown, founded Zoe Freedom Center after Dana’s remarkable journey placed this mission on their hearts. In the past year, their organization has helped countless in our community and been a positive force in spreading awareness about addiction.
The Anderson Companies are beyond proud to support Zoe Freedom Center through our annual donation. We look forward to seeing the incredible work they continue to do for our community in the coming years. Your impact is great and our team is thrilled to support the journey to finding freedom from addiction for all. Thank you, Zoe Freedom Center!
If you or someone you know is in need of help, please call the number or email the address listed below:
info@zoefreedomcenter.org
540-388-2748
If you would like to learn more, volunteer, or donate online to Zoe Freedom Center, please click the link below to visit their website:
https://zoefreedomcenter.org/
For those interested in donating by check, please see Zoe Freedom Center’s mailing address below:
Zoe Freedom Center
PO Box 4041
Fredericksburg, VA 22402
Sources:
https://www.washingtonpost.com/health/2020/07/01/coronavirus-drug-overdose/
This post has been updated as of April 1, 2020 from it’s original post on March 16, 2020 and last update March 18, 2020.
As we all continue to navigate our “new normal” together during this coronavirus pandemic, Anderson Propane is committed to maintaining a safe and healthy environment for our employees and you. We take this responsibility seriously and as a result, our team has taken several actions to ensure that you have uninterrupted service to your home and business.
Fortunately, to date no Anderson employee is ill with the COVID-19 virus.
As of Thursday, March 19th, the Anderson Propane corporate office and showroom are closed to the general public. Our office staff are active from home during regular business hours and we are always available 24/7 through our telephone and online support. Contact us immediately by phone with emergencies.
Anderson Propane has suspended all work requiring in-home service unless it is an emergency. Our Anderson team members will coordinate with you to discuss your situation and service needs on an individual basis.
We have temporarily suspended leaving delivery tickets when a delivery has been made to limit exposure for our drivers and you. However, you may request a copy of your delivery ticket to be emailed or mailed.
What you can do to help?
- Stay home and login to Anderson Propane’s MyFuelPortal to pay bills, check balances, order fuel and schedule service. If you do not yet have access, go to our website, www.AndersonPropane.com, click on the red button in the upper right hand corner “MANAGE YOUR ACCOUNT/PAY ONLINE” to get started.
- You may also pay bills, place orders and make account information inquires by phone to our main lines, (540) 373-9096 or (804) 784-6041; our staff is standing by to help.
- Send your account information inquires as well as other general inquiries via email to customerservice@andersonpropane.com
- Sign up for paperless billing and text alerts that will help keep you informed on deliveries and payments.
Rest assured, we will continue to monitor the situation and will provide the latest updates and helpful resources on our Facebook page as well as AndersonPropane.com. For any questions you have regarding Anderson Propane and how we are handling the COVID-19 pandemic, please email covid19@andersonpropane.com.
We appreciate your trust in us and please know that we are here if you need us.
Sincerely,
Anderson Propane’s Management Team
We are pleased to announce the recent acquisition of Blue & White Propane in Richmond, Virginia.
Selecting a buyer with the same integrity and dedication to customers was critical to the decision by Blue & White and Anderson Propane is committed to upholding their highly revered values.
As a family-owned and operated company, we remain devoted to going above and beyond for our customers, serving them the old-fashioned way with integrity and a smile. Our professionals are committed to being a customer-first company that sets the highest standards for safety and service in the industry. Anderson Propane is passionate about delivering propane to our customers, both residential and commercial, with accuracy, integrity and a service-oriented attitude. We monitor, route and deliver propane economically and efficiently to ensure that every customer receives a constant and reliable source of propane.
At Anderson Propane, we offer many available conveniences.
You may elect to go paperless, receive text alerts for service call reminders, deliveries completed, and more. We can make billing easy with our budget payment plan by simply splitting your estimated total propane costs into 12 easy, monthly payments. No surprises on your bill!
Even more information about our services can be found on our website. AndersonPropane.com can help you find important safety information, check out our current deals, as well as manage your account online with our fuel portal. Plus, find out what others have to say about us on the Feedback page.
If you were a Blue & White Propane customer and have any questions or concerns regarding your account, our customer service representatives are available Monday-Friday 8am – 5pm. You may reach us by phone, 540-373-9096 or online. And for all of our customers, if you have an emergency, call the main line and our after-hours service will be there to take the call, 24 hours a day, 7 days a week.
We look forward to continuing the great relationship many customers had enjoyed over the years with Blue & White.
Your Experience Is Our Top Priority.
Your response time was amazing and Sebastian was professional, friendly and knowledgeable. A propane leak was found immediately from the Regulator leaking and he responded to repair it . Great work!!!
I am very satisfied with the entire Anderson team. Everyone at Anderson went out of their way to make my wife and I feel like one of the Anderson Family. When they were completed doing our Gas Conversion job, Sherry and I were very confident that we couldn’t have found anyone that could’ve done a better job. Thank you very much Anderson Propane!
My wife even made a nice comment about how well the technician performed his job! Your salesman Tony is the spoon that steers the pudding for me.
Your response time was amazing and Sebastian was professional, friendly and knowledgeable. A propane leak was found immediately from the Regulator leaking and he responded to repair it . Great work!!!
I am very satisfied with the entire Anderson team. Everyone at Anderson went out of their way to make my wife and I feel like one of the Anderson Family. When they were completed doing our Gas Conversion job, Sherry and I were very confident that we couldn’t have found anyone that could’ve done a better job. Thank you very much Anderson Propane!
My wife even made a nice comment about how well the technician performed his job! Your salesman Tony is the spoon that steers the pudding for me.
I was impressed from the 1st time I spoke to someone. The lady on the phone was relaxed, helpful and patient, explaining the process and how things would go. The best part was the gentlemen who came out to look at our tank, equipment, lines and repairing as needed.
I had a great experience with Anderson! Landscapers accidentally severed the feed line into my house, and they advised me of the immediate actions I needed to take, things to be aware of and had a manager and field tech out for the repair almost immediately. Very impressed with the service!
After purchasing our new home we called to set up account and the next day they were over doing a safety inspection, installed wireless monitor and ensured we we informed of proper carbon monoxide alarm placement. Awesome service.
Just when you loose hope in in customer service Stephanie comes along and gives you faith that it will all be okay. Amazing does not even come close to there service she provided during a difficult situation.
I have been with Anderson Propane for 19 years. I am very happy with all the services they provide. The staff there is also the best…
The Gentleman who came to test the equipment and perform a safety check was on time, professional, knowledgeable and very easy to talk to. he explained things well. Great job!
The technician explained everything with ease. Sure do appreciate their understanding in our situation and helpfulness.
Excellent experience, from setting up the service request, receiving the quote, and completing the service.
All of the people we interfaced with were professional and courteous. Installation was prompt and well done. Safety was a clear priority. A job well done by all.
Become A Customer
Turnkey Installation Simplifies Your Project.
When you work with Anderson Propane, you can depend on our turnkey process from start to finish. We partner with dependable, local electricians and plumbers to coordinate installation of generators and tankless water heaters. That means that we schedule each element of the project and provide one invoice upon completion. How easy is that!
Serving Fredericksburg & Central VA Since 1996.
Anderson Hearth & Home is pleased to offer customers an in-person shopping experience at our live burning showroom. Stop by to view our expansive display of fireplaces, inserts, stoves, gas logs, grills, and more.
