Blog
You are here: / / / Our Top Priority is You
, , ,

Our Top Priority is You

This post has been updated as of April 1, 2020 from it’s original post on March 16, 2020 and last update March 18, 2020.

As we all continue to navigate our “new normal” together during this coronavirus pandemic, Anderson Propane is committed to maintaining a safe and healthy environment for our employees and you.  We take this responsibility seriously and as a result, our team has taken several actions to ensure that you have uninterrupted service to your home and business.

Fortunately, to date no Anderson employee is ill with the COVID-19 virus.  

As of Thursday, March 19th, the Anderson Propane corporate office and showroom are closed to the general public. Our office staff are active from home during regular business hours and we are always available 24/7 through our telephone and online support. Contact us immediately by phone with emergencies.

Anderson Propane has suspended all work requiring in-home service unless it is an emergency.  Our Anderson team members will coordinate with you to discuss your situation and service needs on an individual basis.
 
We have temporarily suspended leaving delivery tickets when a delivery has been made to limit exposure for our drivers and you.  However, you may request a copy of your delivery ticket to be emailed or mailed. 

What you can do to help?

  • Stay home and login to Anderson Propane’s MyFuelPortal to pay bills, check balances, order fuel and schedule service.  If you do not yet have access, go to our website, www.AndersonPropane.com, click on the red button in the upper right hand corner “MANAGE YOUR ACCOUNT/PAY ONLINE” to get started.
  • You may also pay bills, place orders and make account information inquires by phone to our main lines, (540) 373-9096 or (804) 784-6041; our staff is standing by to help. 
  • Send your account information inquires as well as other general inquiries via email to customerservice@andersonpropane.com
  • Sign up for paperless billing and text alerts that will help keep you informed on deliveries and payments.

Rest assured, we will continue to monitor the situation and will provide the latest updates and helpful resources on our Facebook page as well as AndersonPropane.com.  For any questions you have regarding Anderson Propane and how we are handling the COVID-19 pandemic, please email covid19@andersonpropane.com.
 
We appreciate your trust in us and please know that we are here if you need us.

Sincerely,

Anderson Propane’s Management Team

Your Experience Is Our Top Priority.

 
1234

quote icon

Your response time was amazing and Sebastian was professional, friendly and knowledgeable. A propane leak was found immediately from the Regulator leaking and he responded to repair it . Great work!!!

Sue Hall
★★★★★

quote icon

I am very satisfied with the entire Anderson team. Everyone at Anderson went out of their way to make my wife and I feel like one of the Anderson Family. When they were completed doing our Gas Conversion job, Sherry and I were very confident that we couldn’t have found anyone that could’ve done a better job. Thank you very much Anderson Propane!

Larry Thompson
★★★★★

quote icon

My wife even made a nice comment about how well the technician performed his job! Your salesman Tony is the spoon that steers the pudding for me.

Chuck Reece
★★★★★

quote icon

Your response time was amazing and Sebastian was professional, friendly and knowledgeable. A propane leak was found immediately from the Regulator leaking and he responded to repair it . Great work!!!

quote icon

I am very satisfied with the entire Anderson team. Everyone at Anderson went out of their way to make my wife and I feel like one of the Anderson Family. When they were completed doing our Gas Conversion job, Sherry and I were very confident that we couldn’t have found anyone that could’ve done a better job. Thank you very much Anderson Propane!

quote icon

My wife even made a nice comment about how well the technician performed his job! Your salesman Tony is the spoon that steers the pudding for me.

quote icon

I was impressed from the 1st time I spoke to someone. The lady on the phone was relaxed, helpful and patient, explaining the process and how things would go. The best part was the gentlemen who came out to look at our tank, equipment, lines and repairing as needed.

quote icon

I had a great experience with Anderson! Landscapers accidentally severed the feed line into my house, and they advised me of the immediate actions I needed to take, things to be aware of and had a manager and field tech out for the repair almost immediately. Very impressed with the service!

quote icon

After purchasing our new home we called to set up account and the next day they were over doing a safety inspection, installed wireless monitor and ensured we we informed of proper carbon monoxide alarm placement. Awesome service.

quote icon

Just when you loose hope in in customer service Stephanie comes along and gives you faith that it will all be okay. Amazing does not even come close to there service she provided during a difficult situation.

quote icon

I have been with Anderson Propane for 19 years. I am very happy with all the services they provide. The staff there is also the best…

quote icon

The Gentleman who came to test the equipment and perform a safety check was on time, professional, knowledgeable and very easy to talk to. he explained things well. Great job!

quote icon

The technician explained everything with ease. Sure do appreciate their understanding in our situation and helpfulness.

quote icon

Excellent experience, from setting up the service request, receiving the quote, and completing the service.

quote icon

All of the people we interfaced with were professional and courteous. Installation was prompt and well done. Safety was a clear priority. A job well done by all.

PreviousNext
View All Testimonials
propane service

Become A Customer

propane company

Turnkey Installation Simplifies Your Project.

When you work with Anderson Propane, you can depend on our turnkey process from start to finish. We partner with dependable, local electricians and plumbers to coordinate installation of generators and tankless water heaters. That means that we schedule each element of the project and provide one invoice upon completion. How easy is that!

Serving Fredericksburg & Central VA Since 1996.

blue arrowView Our Service Area

Anderson Hearth & Home is pleased to offer customers an in-person shopping experience at our live burning showroom. Stop by to view our expansive display of fireplaces, inserts, stoves, gas logs, grills, and more.

Shop Hearth & Home
Anderson Propane Service Acquires Blue & White PropaneThe Anderson Companies 2020 Annual Donation: Zoe Freedom Center